Terms & Conditions
A legal disclaimer
At Shepards Pie, your pet’s health and happiness come first. We stand behind the quality of our products and want you to feel confident trying our meals. We believe every dog deserves nourishing, thoughtfully prepared food, and every pet parent deserves peace of mind.
Effective Date: 12/01/25
Welcome to Shepard’s Pie (“Shepard’s Pie,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and subscription services.
By accessing our website or placing an order, you agree to be bound by these Terms.
Eligibility
You must be at least 18 years old to purchase products or enroll in a subscription from Shepard’s Pie. By using our site, you represent that you are legally able to enter into this agreement.
Products & Intended Use
Shepard’s Pie products are intended for companion animals only and are not for human consumption.
Our meals are made using whole-food ingredients and are designed to support general pet wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian before making dietary changes for your pet.
Orders & Payment
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All prices are listed in U.S. dollars.
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Payment is due at the time of purchase.
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We accept payments through secure third-party payment processors.
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Shepard’s Pie reserves the right to refuse or cancel orders for any reason, including suspected fraud or errors in pricing or availability.
Subscriptions
Subscription Enrollment
When you enroll in a subscription, you authorize Shepard’s Pie to automatically charge your selected payment method on a recurring basis according to the subscription plan you choose.
Billing
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Subscription charges will occur on a recurring schedule (e.g., monthly) based on your selected plan.
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Prices, frequency, and contents of subscriptions will be clearly disclosed at checkout.
Managing or Canceling a Subscription
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You may pause, modify, or cancel your subscription at any time through your customer account or by contacting us at least 3 days before your next scheduled shipment.
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Changes made after a billing cycle has processed will apply to the following cycle.
Failed Payments
If a subscription payment fails, we may attempt to reprocess the payment. Failure to resolve payment issues may result in delayed shipments or cancellation of the subscription.
Shipping & Delivery
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Shipping timelines are estimates and not guaranteed.
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Risk of loss passes to the customer upon delivery to the carrier.
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Shepard’s Pie is not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer.
Refunds & Returns
Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. Please review our Refund Policy for full details.
Account Responsibility
If you create an account on our website, you are responsible for:
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Maintaining accurate account information
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Protecting your login credentials
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All activity that occurs under your account
Intellectual Property
All content on this website, including text, images, logos, graphics, and branding, is the property of Shepard’s Pie and may not be used, reproduced, or distributed without written permission.
Limitation of Liability
To the fullest extent permitted by law:
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Shepard’s Pie shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or website.
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Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Shepard’s Pie from any claims, damages, or expenses arising from your misuse of our website or products or violation of these Terms.
Disclaimer of Warranties
Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Third-Party Links
Our website may contain links to third-party websites. Shepard’s Pie is not responsible for the content, policies, or practices of any third-party sites.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.